There are several possible reasons why a student cannot be registered:
- Application still in progress: The student’s application may not be fully processed yet, which means they’re not eligible to sit exams. Once the application is complete, they can be registered under your centre’s account.
- Incorrect student details: One or more details (e.g. student ID, date of birth) may be incorrect. Please contact the student directly to confirm their information.
- Exemptions or forfeited exemptions: The student may have exemptions, or may have forfeited them, and their details haven’t yet been added to the CBE Administration System.
- If the student has exemptions, we’ll check their account to confirm whether they’ve been forfeited.
- If forfeiture is required, the student must contact ACCA Connect and complete the relevant form.
- If the exemptions have already been forfeited, we will manually register the student on the system.
- Suspended student account: The student may currently be suspended. Please advise them to contact ACCA Connect to enquire about the re-registration process.
If you have tried the above and are still unable to register the student, please use the Contact Us option below.
Contact us
If you have any further questions or need extra support, please use the Contact Us option below to get in touch with our team.