Managing your remote on-demand exam booking
If you’ve booked a remote on-demand exam and need to make changes, here’s what you need to know.
Can I cancel my exam?
You can cancel your exam and get a full refund if you do this within 14 days of making payment.
To cancel your exam:
Log in to ProctorU
Select the Cancel exam option in your account
If you’re not sure how to do this, ProctorU’s LiveChat team is available to help.
On the day of your exam
Did you run into technical problems during your exam? ProctorU will do their best to help you get back on track. If the exam must be cancelled or stopped because of technical issues, refunds are only considered in exceptional cases.
If you’d like to request a refund, please contact the British Council, as they handle bookings and payments for remote on-demand exams.
Just so you know, ACCA can’t process refunds for these exams, as the booking is made directly with the British Council.
Changing Your Exam Date or Time
Need to reschedule your exam? You can do that easily through your ProctorU account.
Here’s how:
Log in to ProctorU
Go to My Exams
Select the option to reschedule or change appointment
Pick a new date and time that works for you
You’ll also find step-by-step instructions on the ProctorU website:
How to reschedule your remote on-demand exam
Keep in mind: changes must be made within the cancellation window to avoid extra charges. If you rebook after this period, you may need to pay the current exam rate, which could be higher than your original fee.
Contact us
If you have any further questions or need extra support, please use the Contact us option below to get in touch with our team.