If your account access has been restricted due to overdue fees, please make a payment to restore access.
Organisations have standard payment terms of 60 days from the date of issue. It’s important to ensure we receive payment on time to avoid interruptions to your portal access. When an account becomes suspended, admins of the account will still be able to log into their personal account, but the organisation's details will not be visible.
Please note, your MyACCA portal access will also be suspended if your organisation has other other outstanding debts with ACCA, such as on-demand exam token fees.
Once you have paid, please contact us with payment confirmation so we can reinstate your account. No further fees will be billed to the organisation's account until payment has been received and we have reactivated the account.
While your account is suspended, connected individuals will not be able to transfer their fees to the organisation’s account, but they will have the option to pay upfront through their personal accounts.
For our payment information, you'll find our details on your Invoice/Statement of Account, or visit our website - How to pay.
Contact us
If you have any further questions or need extra support, please use the Contact Us option below to get in touch with our team.