Payments can sometimes take up to 10 working days to reach us and be allocated to your account.
If this time has passed and the payment still isn’t showing, please open a case to contact us.
To help us locate your payment, please include:
- Your remittance advice or proof of payment
- The invoice number(s) the payment relates to
- The date of payment
We’ll investigate and confirm once the payment has been allocated to your account.
Contact us
If you have any further questions or need extra support, please use the Contact Us option below to get in touch with our team.