The primary admin is responsible for managing access to your organisation’s portal, including inviting and removing other B2B admins.
Only ACCA can assign or amend the primary admin role, this cannot be changed within the portal.
You may need to update the primary admin if:
- The current primary admin has left your organisation.
- The role needs to be transferred to another colleague.
- The primary admin is on an extended period of leave.
To request an update, please contact us and include the full name and email address of the new primary admin.
Please also specify whether the current primary admin should remain as an admin or be removed completely.
Contact us
If you have any further questions or need extra support, please use the Contact Us option below to get in touch with our team.