At ACCA we’re committed to providing excellent customer service at every possible opportunity. As with all organisations, there may be rare occasions when our service falls below an acceptable standard. If this happens, please raise a case below. We regard a complaint as any expression of dissatisfaction about the provision of or failure to provide a service. What can you complain about?
- The quality and standard of any service we provide
- The administration of our policies
- Our failure to provide a service
- The accessibility of the systems and products we offer
- Our ability to apply administrative processes
Please provide the following information when raising a complaint:
- What has gone wrong (summary of the complaint)
- How you would like us to resolve the matter
- What evidence you may have to support your complaint (if relevant)
A member of our complaints team will complete a full and independent investigation and will respond to you within 10 working days to provide the outcome of the investigation, or to request further information to conclude your case.*
*ACCA may allocate your complaint case to an appropriate alternative team to support a speedy resolution. For more information on our complaints processes, visit our Unhappy with the service you have received? section on ACCAGlobal.